Customer Service Qualifications
Education
There are no formal educational qualifications for entering a career in customer service. For those looking for a leg up in the hiring process, college coursework or a degree in sales and marketing or communications can be a great benefit.
Abilities
Ask most companies and they'll tell you that attitude is the key to good customer service. A positive and helpful attitude can serve as the foundation for success in customer service. A good customer service representative will go the extra mile to satisfy a customer's needs and do it while maintaining a welcoming and friendly demeanor. Potential applicants should know how to be polite, attentive, and respectful, even under stressful and demanding conditions. Excellent communication skills are an essential qualification for anyone looking to get into customer service. It is equally important to communicate clearly with customers as it is with supervisors and managers.
Experience
Previous customer service experience is always a benefit, but certainly not necessary to get a job in customer service. Those who have gained valuable skills working in the field can often advance to management positions within an organization.
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